SmartTranslate Support
Find answers, troubleshoot issues, and get help with your translation experience.
Frequently Asked Questions
Select the source and target languages, then type or paste your text into the input box. The translation appears instantly. You can also use voice input by tapping the microphone icon.
For documents, click 'Upload File' and choose a PDF, DOCX, or TXT file. Translation will be returned in the same format.
Yes. All translations are processed securely using end-to-end encryption. Your texts are never stored on our servers after translation completes, unless you explicitly save them to your account.
We comply with GDPR and CCPA regulations. Business plans include additional enterprise-grade security features like SSO and audit logs.
SmartTranslate supports 98 languages including major world languages such as:
- English, Spanish, French, German, Italian
- Chinese (Simplified and Traditional), Japanese, Korean
- Arabic, Russian, Portuguese, Hindi
- And 80+ others including regional dialects
New languages are added quarterly based on user demand.
SmartTranslate uses advanced AI models trained on multilingual datasets. For common language pairs (e.g., English-Spanish), accuracy exceeds 95% in formal contexts.
Accuracy may vary with idiomatic expressions, technical jargon, or low-resource languages. We recommend human review for critical content.
You can improve results by selecting the appropriate domain (e.g., legal, medical, casual) in settings.
Contact Support
Troubleshooting
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Translation not appearing or stuck on loading
- Check your internet connection and try reloading the page/app.
- Clear browser cache or restart the mobile app.
- Disable any ad-blockers or privacy extensions temporarily.
- Try switching between Wi-Fi and mobile data.
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App crashes when uploading large files
- Ensure your file is under 25MB and in a supported format (PDF, DOCX, TXT).
- Update to the latest version of SmartTranslate from the App Store or Google Play.
- Free up device storage if below 1GB available.
- Try uploading via web browser at smarttranslate.app instead.
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Login fails despite correct credentials
- Click “Forgot Password” to reset your password.
- Ensure Caps Lock is off and check for extra spaces.
- If using SSO, verify your organization’s identity provider is operational.
- Try logging in from an incognito/private browser window.