Privacy Policy

Welcome to SmartTranslate. We are committed to protecting your privacy and ensuring you have a positive experience using our translation services. This Privacy Policy explains how we collect, use, protect, and share your personal information when you access or use SmartTranslate via our website, mobile application, or API services.

This policy applies to all users of SmartTranslate, including individuals, businesses, and developers integrating our tools. By using SmartTranslate, you agree to the practices described in this document.

Data Collection

We collect several types of information to provide and improve our services:

Personal Information

When you create an account, we collect:

• Your name
• Email address
• Password (securely hashed)
• Optional profile photo
• Subscription plan details (if applicable)

Usage Data

We automatically collect data about how you interact with SmartTranslate, including:

• Translation requests and responses
• Device type and operating system
• Browser type and version
• IP address
• Pages visited and time spent
• Feature usage patterns

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance functionality, analyze usage, and personalize your experience. These include session cookies, persistent cookies, and local storage objects.

Data Usage

We use your information for the following purposes:

• Service Delivery: To process translation requests, manage accounts, and deliver core features.
• Improvement: To analyze usage trends and enhance product performance and user experience.
• Security: To detect and prevent fraud, abuse, and unauthorized access.
• Communication: To send service updates, security alerts, and respond to support inquiries.
• Legal Compliance: To meet regulatory obligations and enforce our Terms of Service.

The legal basis for processing includes contract fulfillment, legitimate interests (e.g., service improvement), and consent where required.

Data Protection

We implement robust technical and organizational measures to protect your data:

• End-to-end encryption for translation data in transit (TLS 1.3)
• Encryption of sensitive data at rest
• Regular security audits and penetration testing
• Strict access controls and multi-factor authentication for internal systems
• Employee training on data protection best practices

Retention Periods

Personal data is retained only as long as necessary:

• Account information: Until account deletion or 5 years after last activity
• Translation logs: 90 days for abuse monitoring and debugging
• Aggregated analytics: Indefinitely in anonymized form

Data Transfers

SmartTranslate operates globally. Your data may be transferred to and processed in countries outside your own, including the United States. We ensure adequate safeguards through standard contractual clauses approved by data protection authorities.

User Rights

You have the right to:

• Access: Request a copy of your personal data.
• Correction: Update inaccurate or incomplete information.
• Deletion: Request erasure of your data, subject to legal exceptions.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to certain processing activities, such as direct marketing.
• Withdraw Consent: Revoke consent at any time where processing is based on consent.

To exercise these rights, contact us at xl@zcode.ltd. We will respond within 30 days.

Cookie Policy

SmartTranslate uses the following types of cookies:

• Essential Cookies: Required for basic functionality (e.g., login sessions). Always active.
• Performance Cookies: Collect anonymous usage statistics via Google Analytics and Mixpanel.
• Functionality Cookies: Remember preferences like language settings.
• Advertising Cookies: Used by third-party partners to show relevant ads (opt-out available).

You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect some features.

Third-Party Services

We work with trusted partners to operate and improve SmartTranslate:

• Analytics: Google Analytics, Mixpanel – for usage insights.
• Cloud Infrastructure: Amazon Web Services (AWS) – secure hosting and data storage.
• Authentication: Firebase Authentication – secure sign-in processes.
• Payment Processing: Stripe – handles subscription billing securely.
• Support: Zendesk – manages customer service requests.

These processors act only on our instructions and are bound by confidentiality agreements. We do not sell or rent your personal information to advertisers or other third parties.

Legal Information

SmartTranslate complies with major global privacy regulations, including:

• General Data Protection Regulation (GDPR) – EU/EEA
• California Consumer Privacy Act (CCPA)
• Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada

Our data controller is ZCode Ltd., registered in London, United Kingdom. We adhere to industry standards for data security and undergo annual SOC 2 Type II audits.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Post the updated policy on this page
• Notify registered users via email
• Update the "Last Updated" date above

Version History

• June 15, 2024: Updated data retention periods, clarified third-party processors, enhanced user rights section.
• January 10, 2023: Initial release reflecting GDPR and CCPA compliance.

We encourage you to review this policy regularly.